Log in to your support portal as an administrator. Click on "Customer Satisfaction" icon seen in the Admin tab. Use the toggle to enable or disable it. When you enable it, you can specify the Survey Link Text. This is the line in your emails that invites customers to vote their satisfaction. For example, you could ask your customers “Please share your opinion on your recent support experience.” Choose when you want to send out the survey. You can choose to send it with when a ticket is resolved, with every email you send, or even give your agents the option to choose which responses they want to add the survey link to.

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